FAQS
Some of the natural timber on my product has moss and lichen, is this safe for my bird?
The moss and lichen (white/green crust) are safe for your bird to chew and ingest.We do have a notice on our natural perches about it and a quote and ink to an article by our Avian vet,here is the quote and a link to the articleSome perches may have moss & ichen on them,this is harmless to your bird and as quoted by Peter Wilson (Avian Vet) "They just provide extranutritional and occupational enrichment. To read the full article on perching Click Here.
Do you keep your products in bird free areas?
The health and safety of your birds are our number one concern, therefore we manufacture our toys in clean, bird free zone areasAll our products are kept in a sealed environment away from all birds.
Al natural wood and qumnut products are cleaned and dried before used to make toys and kept in sealed rooms and containers, so that they are not
contaminated by wild or pet birds.
We do not re sell returned items or pre loved toys.
I cannot find the product l want on your shop, do you do special orders?
Please contact us and let us know what you are after and we willtry and retrieve the product for you specially. Once we source the product we will
require a deposit before we place an order with our supplier.
My bird is scared of new things, how do l introduce new toys?
How you introduce a toy can be important for some birds that are frightened by new toys.Here are some tips on introducing toys for birds that are not use to toys or become frightened by some toysHanging the toy somewhere close to the cage, so your bird can see and get use to the toy from a distance.Then move the toy closer, maybe having it hang on a chair for a week near the cage and then on the outside ofthe cage for a week and then inside thecage.
When moving the toy,talk to your bird and show enthusiasm for the toy and let your bird see you plav with it. sometimes some birds wil not show anyinterest in toys.
We still recommend that you provide some toys for your parrot, as it will provide some stimulationJust because your bird does not show interestin a toy stralght away doesn't mean that they wil never play with it.We have found that some birds willnot show interest in a certain toy for several months and then all of a sudden we will find the toy destroyed.
When will my order ship?
We try to process and ship orders promptly, so your order wil normally be processed & shipped within approx 2 business davs between Monday toFriday only) from the date payment is received. E.g. You submit your order on Monday and we will process the order Tuesday and it willship eitherTuesday or Wednesday depending on how busy we are and if we pack your order before courier pickup.
What is the estimated delivery time once my order has shipped?
Delivery time to most areas once your parcel leaves here is approx 2 to 5 working days (Monday to Friday). Remote Areas, Rural Areas, WestemAustralia, Northern Territory &. Tasmania may take up to approx 7 to 10 working days (Monday to Friday). Generaly if you are more then one hourfrom a major city, you maybe classed as a Remote area.